COVID-19 Patient Update

We remain open!!

Updated: 5th January 2021

Following the Prime Minister’s announcement on January 5th 2020 about further national lockdown restrictions, we would like to reassure our patients that we remain open for all appointments.

Dentistry is classed as ‘Essential Healthcare’ so in line with government guidance our team will continue to look after our patients by continuing to adhere to COVID-19 protocols.

Given the spread risk of the current strain of the COVID-19 virus we are however advising patients who are clinically vulnerable or shielding to only access our services for emergency care.

If you are unsure what to do then please feel free to give us a call on (01782) 631355 and a member of our team will be happy to answer any questions you may have.

It is our absolute priority to look after your safety and comfort at all times so we are working hard to source and verify the personal protective equipment (PPE) we need for our combined protection, and to undergo the relevant training required to use it correctly.

Understandably, the PPE we require is currently in great demand across the dental sector but now we have been given the correct guidance on what is required to make your visit safe we are making every effort to attain this.

Work on our extension and refurbishment has also been ongoing during the lockdown which is also temporarily limiting access to the practice so we are working closely with our contractors to make your next visit to the clinic as safe as possible.

We’ll contact you if you’re allowed to attend a missed appointment

If you were undergoing treatment prior to the lockdown please allow us to contact you as we need to risk assess and prioritise the patients with specific treatments who we are allowed to see, we will of course do this in as timely a manner as we are able to do so.

We’ll make sure it’s safe for you to attend the clinic to undergo treatment

One of the team will contact you before your appointment, this may be via telephone, email or via the post. When you are contacted, we will need to obtain some further details before you can attend the clinic and will also help to provide additional information to explain in more clarity the changes we have had to make as a result of the COVID-19 pandemic.

There will be a number of important changes you must be aware of when attending your appointment

We understand the importance of keeping our patients informed so wanted to let you know that there will be some important changes to your visits during the next few months.

We have always adhered to the rigorous cross infection procedures set out by the governing bodies and all our team members are highly trained in all aspects of cross infection control, however, there are some additional COVID-19 procedures to follow and one of these is the social distancing rules that we have all become used to over the last couple of months.

These changes we have had to make are entirely new to us too, so we kindly ask that you are as cooperative with them as possible to help protect our staff and other patients during your visit.

Please make sure you are aware of the adjacent procedures when visiting the clinic to attend your appointment during the COVID-19 pandemic

We hope you understand that this is for everyone’s safety and we would appreciate your patience and cooperation as we negotiate these difficult times,please feel free to contact us with any queries.

  • Before leaving home to attend your appointment please remember to brush your teeth, use the toilet if you need to, and thoroughly wash your hands for 20 seconds.
  • Please bring only minimal belongings with you.
  • When you arrive at the clinic please wait in the car park area and phone reception on (01782) 631355 to let us know you have arrived.
  • Once you have notified us of your arrival please wait in your car or by the door and we will call you in as soon as it is safe to do so
  • Please attend unaccompanied unless you require a carer or parent.
  • When entering the clinic there will be a welcome point and a member of our team will take your temperature, ask you to sanitise your hands, and give you a surgical face mask to wear during your visit.
  • Once called through to the surgery you will be asked to rinse with a mouthwash, staff will be wearing full PPE but please do not be alarmed, it is still our friendly faces underneath!
  • Before you leave the surgery, we will ask you to sanitise your hands. Once you have left the surgery a member of the team will begin to disinfect and sterilise the surgery ready for the next patient appointment.
  • Before you leave the clinic, we will ask you to make any payments and organise any future bookings at the clinic reception desk making sure to keep within the social distancing rules.
  • When leaving the clinic, we will ask you to sanitise your hands and will look forward to seeing you again!

Thank you for your co-operation during this difficult time.

If you have any questions please feel free to call us during normal clinic hours on (01782) 631355.